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Group
Bank Audi Private Bank
Lebanon
Egypt
Turkey
France
Jordan
Iraq
Bank Audi
About The Group
Corporate Profile
Group Structure
Board of Directors, Group Executive Committee and Management
Addresses
Group Head Office
Group Addresses
Milestones and Awards
Corporate Governance
Corporate Governance Framework
Shareholders
Board of Directors and Group Executive Committee
Committees of the Board
Group Sharia Supervisory Board
Announcements
Corporate Governance Guidelines
Compliance
Corporate Values
Disclosure Policy
Investor Relations
Overview
Annual Reports
Key Figures and Ratios
Quarterly Releases
Financials of Material Subsidiaries
Financials of Odea Bank A.Ş.
Financials of Bank Audi (Egypt) sae
Presentation
Shares Price and Dividend
Corporate Governance
Ownership and Board of Directors
Shareholders
Board of Directors
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2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
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Bank Audi (Egypt) sae
Odea Bank (Turkey)
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Bank Audi (Iraq Branches)
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Complaints
Inquiry and Complaint
Form
إستمارة
الإستعلام والشكوى
Please fill in below form or click
here
to download the PDF.
Complaint Date
تاريخ تقديم الشكوى
Required Field
Customer Full Name
الاسم الثلاثي للعميل
Required Field
Customer Address
عنوان العميل
Required Field
Account Number
رقم الحساب
Required field
Branch
الفرع
Required Field
Preferred Method of Contact
الطريقة الفضلى للاتصال
Email /
بريد إلكتروني
Invalid Email
Phone /
هاتف
Invalid phone number
Other /
غيره
Required Field
Preferred Contact Time
الوقت الأفضل للاتصال
9am-12pm
12pm-3pm
Required Field
Product/Service Type
نوع المنتج/الخدمة
Consumer Loan /
قرض استهلاكي
Investment Product /
منتج إستثماري
Home Loan /
قرض سكني
Other /
غيره
Debit/Credit Card /
بطاقة دفع/ائتمان
Required Field
Type of Complaint/Inquiry
نوع الشكوى/الإستعلام
Staff Performance /
إداء الموظفين
Transparency /
الشفافية
Quality of Service /
جودة الخدمة
Products and Channels /
المنتجات وقنوات الصيرفة
Timeliness of Service /
توقيت الخدمة
Required Field
Complaint/Inquiry Details
تفاصيل الشكوى/الإستعلام
comments
Required Field
NB.
This complaint will be treated in utmost confidentiality
Dear Customer,
Please note that we will contact you within 3 days of registering this inquiry/complaint. The duration of the reply shall not exceed 15 days unless exceptional or client-related delays occur.
ملاحظة:
سيتم التعامل مع هذه الشكوى بمنتهى السرّية
إلى العملاء الكرام،
سيتم الاتصال بكم خلال 3 أيام من تاريخ استلام هذا الاستعلام/الشكوى. لن تتعّدى مهلة الإجابة 15يوًما ما لم ينجم أي تأخير عن أسباب استثنائية أو على صلة بالعميل.
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